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Business Process Outsourcing (BPO) firm Accenture is set to generate another 5,000 Jobs in the Philippines this year as the company adds more clients from various parts of the world to its impressive roster.

According to the BPO giant, their expansion reflects the country’s outsourcing industry outlook for the year and its goal of a 2-digit growth.

“Right now, we have more than 20,000 employees in the Philippines. Last year was a very good year for us,” Accenture Philippines BPO operations head Benedict Hernandez said in an interview.

“We should be up to 25,000 before the end of the year,” he said. Last year alone, he said the company was able to bring about 4,000 new jobs, making it one of the country’s biggest BPO firms.

An estimated 50 percent of the company’s employees in the Philippines does technology consulting, while the other 50 percent is engaged in sub-contracted services which include call-center work, accounting, healthcare and finance.

According to Hernandez, compared to other big BPO companies in the Philippines, the lion’s share of Accenture’s workforce is not made up of call center agents.

“What’s good about us is 90 percent of our BPO portfolio is in higher-value, non-voice BPO operations,” he said.

At present, the number of the company’s call center agents total to only about 1,000.

“If you look at other significant players in the Philippines, they do mostly call-center work. Our advantage is that we have the capability to grow in other professions,” he said.

Hernandez said that this model could be “what a BPO company can become.”

Branching out from simple “voice” processes to higher-value work or Knowledge Process Outsourcing (KPO) is, after all, the next step in BPO.

And this is exactly the direction stakeholders want the industry to take, a move up the value chain by bringing more focus to other services like animation, publishing and legal services.

The country’s BPO sector currently employs 600,000 people. By 2015, the Business Processing Association of the Philippines sees this number increase to about 1.3 million.

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